Business process outsourcing (BPO) in the healthcare sector has been gaining increasing popularity as it enables healthcare organizations to focus on their core competencies of patient care. Healthcare BPO service providers assist in non-core functions like medical billing and coding, medical transcription, claims management, and medical underwriting. This helps healthcare organizations reduce costs and improve efficiency.

The global Healthcare BPO Market is estimated to be valued at US$ 10.19 billion in 2024 and is expected to exhibit a CAGR of 6.1% over the forecast period 2024-2030, as highlighted in a new report published by Coherent Market Insights.

Market Opportunity:
The growing need to reduce healthcare costs has emerged as a major driver for the increasing adoption of healthcare BPO solutions. Outsourcing non-core operations helps lower operational costs substantially and frees up resources to focus on patient care. This presents significant opportunities for healthcare BPO providers to fulfill the growing demand. Automation and artificial intelligence capabilities being adopted by BPO firms are further enhancing efficiencies and optimizing costs for healthcare organizations. Healthcare BPO providers can capitalize on this opportunity by developing advanced technological solutions for non-core healthcare processes.

Porter's Analysis
Threat of new entrants: The threat of new entrants is low as the industry requires high initial investments and regulatory compliances.

Bargaining power of buyers: The bargaining power of buyers is high as there are many players providing healthcare BPO services.

Bargaining power of suppliers: The bargaining power of suppliers is moderate as there are many data storage and analytic solution providers.

Threat of new substitutes: The threat of substitutes is low as there are limited substitutes for healthcare BPO services.

Competitive rivalry: The competitive rivalry is high as the players focus on technological innovations and service expansions to gain competitive edge.

SWOT Analysis
Strength: Cost efficiency, wide service portfolio and domain expertise.

Weakness: High dependency on technological infrastructure and data security risks.

Opportunity: Growing healthcare infrastructure in emerging markets and increasing focus on value-based care.

Threats: Stringent regulations and compliance procedures.

Key Takeaways
The global healthcare BPO market is expected to witness high growth. The global Healthcare BPO Market is estimated to be valued at US$ 10.19 billion in 2024 and is expected to exhibit a CAGR of 6.1% over the forecast period 2024-2030.

North America holds the largest share in the market currently due to rising healthcare costs and regulatory reforms. Europe follows North America in terms of market share on account of presence of major outsourcing destinations. Asia Pacific is anticipated to register the highest CAGR over the forecast period supported by increasing medical tourism and emergence of new low-cost locations.


Key players operating in the healthcare BPO market are Accenture, Cognizant Technology Solutions, Infosys, Tata Consultancy Services and Wipro. Companies are focusing on development of technologically advanced products to hold the largest share in the market.