What is ISO 20000-1 Certification ISO 20000-1 Certification in Sri lanka designed to assist businesses in providing clients with efficiently managed IT services and upholding those standards over time. Using a thorough process approach, ISO/IEC 20000-1 enables enterprises to easily deliver high-quality IT service management.The adoption of ITEMS is intended to serve as a solid foundation for...

Hardware Maintenance Plans For Preventive Care As technology plays an increasingly important role in business operations, hardware failures can result in significant downtime and productivity losses. With devices in constant use, components wear out over time and unexpected issues may occur. To minimize disruption, it's important for companies to have maintenance plans in place that focus on...

IMARC Group's report titled "Help Desk Outsourcing Market Report by Type (Outsourced Level 1 and Level 2, Outsourced Technical Helpdesk), Service Type (Legal Services, Facilities Management, HR Services, Finance and Accounting, and Others), Organization Size (Large Enterprises, Small and Medium-sized Enterprises), Industry Verticals (Automotive, Consumer Goods, IT (Information Technology),...

In today's fast-paced business world, downtime can be costly. For companies relying on Salesforce, a robust Customer Relationship Management (CRM) platform, any interruption in service can lead to lost opportunities and frustrated users. This is where Salesforce Managed Services come into play, offering a proactive approach to system maintenance and support. Let's explore how these services,...

In the dynamic landscape of modern business, customer service excellence has become a cornerstone of success. Organizations across industries are constantly seeking innovative solutions to enhance their customer service capabilities and deliver exceptional experiences. One such solution that has been gaining traction is Salesforce Service Cloud. In this article, we'll delve into the features,...

  Introduction In today's fast-paced world, customer support has become a crucial aspect of any business. Customers expect quick and efficient assistance when they encounter issues or have questions. Traditionally, customer support has relied on human agents to provide assistance. However, the rise of self-service options has revolutionized the way businesses handle customer support. The...